If you have feedback or want to make a complaint please email us at firstname.lastname@example.org. Where possible we’ll aim to resolve your issue on-the-spot.
If we can’t fix your problem then and there, we’ll refer the issue to our Customer Advocacy Team. They’ll conduct a detailed investigation and do their best to find a solution.
If you’re unhappy with the result, you can contact the Private Health Insurance Ombudsman (PHIO) for free independent advice.