We have discovered an issue in identifying and paying claims for joint investigations and reconstruction procedures for some members on our Boost and Lite products. The issue has been fixed and we’ve put measures in place to prevent this kind of thing from happening again.
Members who may have been impacted are those who held a:
- Lite health insurance policy between February 2013 and July 2018, and/or
- Boost health insurance policy between February 2017 and July 2018.
We’ve conducted a thorough review to make sure this issue doesn’t exist across any of our other products. So if you hold another ahm product with us, rest assured you are not impacted by this issue.
We have been getting in touch with all Lite and Boost members to let them know what’s happened and to give them the opportunity to claim compensation if they’ve been affected by this issue.
To find out more about eligibility or to lodge a claim, go to the online Claim Form.