Nowadays, it’s more important than ever to understand what’s included (and what isn’t) under your insurance cover.
Rest assured, none of our ahm life insurance products exclude cover for pandemics, such as COVID-19.
As usual, all claims will be assessed in line with your policy’s terms and conditions.
Please check your Product Disclosure Statement for more information, including waiting periods and other limitations. And if you have any questions about your cover, please don't hesitate to call us on 1300 052 589.
Supporting Healthcare Workers
ahm supports the Financial Services Council commitment to ensure that frontline healthcare workers are not prevented from obtaining life insurance cover purely through exposure, or potential exposure, to COVID-19. You can see more detail on this commitment by downloading the media release.
For new customers and increases to existing cover
If you’ve been diagnosed with COVID-19, or currently have symptoms of COVID-19 and are intending to seek medical advice or consultation with a doctor or other health professional, we will not be able to offer you cover until you have fully recovered and are in good health.
If you are suffering from financial hardship and are having difficulty meeting your premium payments, we may agree to a short-term arrangement to assist. For us to help you we ask you make us aware of your circumstances so we can provide you with the available arrangement. Please get in touch on 1300 052 593 so we can talk through your options.
Total and Permanent Disability Claims
ahm Life Insurance is participating in the COVID-19 Total and Permanent Disability Claims Initiative. This means that if you lose your job, are stood down or have reduced working hours due to COVID-19, your ahm Permanently Unable to Work (PUW) cover will not be affected if you make a claim.
This initiative is designed to help if you:
- Were working in your normal capacity on 11 March 2020,
- Have had reduced working hours or lost your job due to COVID-19 since 11 March 2020,
- Become disabled as a result of an illness or injury between 11 March 2020 and 27 September 2020 inclusive,
- Have maintained your ahm PUW cover at the time you become totally and permanently disabled, and
- Lodge your completed claim form on or before 1 January 2021.
If you meet the above criteria, we will assess your claim using the applicable disability definition based on your working arrangements as at 11 March 2020 (the date when COVID-19 was declared a pandemic).
This means you keep the cover you had based on your working arrangements before the COVID-19 pandemic declaration.