We have made a public commitment that we will not benefit financially from the pandemic and to return any savings back to the people who matter most – our members. We postponed premium increases for 6 months and are supporting customers through a range of programs and services, including a financial hardship program to help members doing it tough. We also rolled over any unused extras annual limits to eligible members to provide more time to use them.
In addition, until further notice, we’ve given members with hospital and package covers access to Medibank’s 24/7 Nurse and Mental health support lines and COVID Health Assist. We’ve also temporarily expanded our hospital and package covers so that regardless of your level of cover, we’ll pay benefits towards heart, kidney, lung and chest hospital admissions, including those related to COVID-19, waiting periods apply. And, for members with eligible extras or package covers, we started paying benefits towards some one-on-one telehealth consultations, subject to waiting periods and annual limits.