Cybercrime support and advice

Specialist identity protection advice and resources

IDCARE, Australia’s national identity and cyber support community service, has a dedicated page for Medibank and ahm customers with advice you can follow. You can also book a one-on-one consultation.

Visit the IDCARE website

Identity monitoring services

Access 12 months of credit reporting and dark web monitoring from Equifax if your primary ID (eg. passport) has been compromised. Be alerted to key changes on your credit report, and have the added support of up to $15000 identity theft insurance.

Contact ahm

Medicare card replacement and protection

Please be assured people cannot access your Medicare details with just your Medicare card number. If you’re concerned, you can replace your Medicare card using your Medicare online account through myGov, or via the Express Plus Medicare mobile app.

Staying safe online

• Update your ahm online member services password with a strong password or passphrase.
• Learn how to change your password quickly and easily online, or the ahm app. There is also no need to change your ahm policy number.
• Learn to recognise scams and always be alert for any phishing scams that may targeted at you via phone, post or email. Remember, ahm will never contact you to demand money, ask for your password or sensitive information, or attempt to call you outside of business hours unless by prior arrangement.
• To report a scam, please visit Scamwatch
• If someone contacts you threatening to release your data unless you pay them, report it immediately via ReportCyber

We've made your data more secure

We're working alongside the best cyber security experts to ensure our systems are better protected. We've improved our capability to block overseas and untrusted network access, and added advanced threat monitoring.

We're also taking extra security steps to further protect you, starting with two-factor authentication in our contact centres. So when you call for support, we can verify your identity, and be sure we are speaking with you and not someone else.

Cybercrime health & wellbeing line

Speak to a counsellor who is trained to support victims of crime and issues related to sensitive health information. This service is available 24 hours a day, 7 days a week.

Call 1800 644 325

Better Minds App

The Better Minds App has mental health and wellbeing advice and resources for dealing with the effects of cybercrime, such as feelings of anxiety or fear. It also includes additional phone-based one-on-one psychological support.

Download Better Minds App

Reach out for more support

If you’re feeling distressed or anxious, please reach out. Along with calling the cybercrime health & wellbeing line, you can contact your GP or the following support services:

• BeyondBlue - information and support for anxiety, depression and suicide prevention
• Lifeline - crisis support and suicide prevention
• 1800RESPECT - national domestic, family and sexual violence counselling, information and support service.

We can also refer you to other specific support services relating to your health. Call our cybercrime health & wellbeing line on 1800 644 325 .

Hardship support

For customers who are in a uniquely vulnerable position because of this crime, we are providing additional support on a case-by-case basis.

Contact ahm for more information

AFP monitoring

We are also supporting the Australian Federal Police, who are actively monitoring the internet and known criminal online sites to identify those who are buying or selling stolen information. The AFP have said they’ll take swift action against anyone attempting to benefit, exploit or commit criminal offences using stolen ahm data.

Emergency services

If there is an imminent threat to your safety call Triple Zero.