Advice for our current and former resident customers on what steps to take and how we can support.
These are 3 actions you can take right now
We understand that you may be feeling overwhelmed as well as worried, but we're here to help. Here are the next steps you can take to protect yourself.
Change your password
Update your ahm online members services password with a strong password or passphrase.
To further enhance the security of our systems, customers can now choose a password with up to 72 characters, including special characters. This allows our customers to set more complex passwords, and to use password managers.
Protect your identity
Here are some things you can do:
- Regularly update your passwords across all your online services. Don't re-use passwords. Use multi-factor authentication on online accounts when it's available.
- Be alert for any phishing scams that may come to you by phone, post or email.
- Learn to recognise scams.
- Be careful when opening or responding to texts from unknown or suspicious numbers. Find out more at IDCARE.
If someone contacts you threatening to release your data unless you pay them, report it immediately at ReportCyber
To report a scam, go to ScamWatch.
ahm will never contact you asking for your password or sensitive information.
Access our Cyber Response Support Program
Our Cyber Response Support Program provides support and makes it easier for you to protect yourself.
Here are the services you can access right now:
- Specialist identity protection advice and resources - IDCARE, Australia’s national identity and cyber support community service, has a dedicated page with advice you can follow.
Go to the purpose-built page for Medibank and ahm customers at IDCARE
- Cybercrime health and wellbeing line - Speak to a counsellor who is trained to support victims of crime and issues related to sensitive health information. Call 1800 644 325 .
- Better Minds app - The Better Minds app has mental health and wellbeing advice and resources for dealing with the effects of cybercrime, including anxiety and fear. It also includes psychological support over the phone. Download the Better Minds app.
These are all the things you need to do right now. Please remain vigilant and keep up to date with the latest news on our cyber event updates and support page.
We believe the criminal has not stolen
Credit card and banking details. As such, there is no need for you to change your payment details
Primary identity documents (e.g. drivers license) - ahm does not collect identity documents for resident customers except in exceptional circumstances
Your health claims data
There is also no need to change your ahm policy number.
Up-to-date information and news as our investigation continues.Check updates
Find the answers to some common questions our customers are asking.View FAQs
Staying safe online
Helpful resources and advice on protecting your information, and being vigilant to scams.Find out more