You can suspend your cover for up to 2 years if:
- You or your partner become unemployed, or;
- You’re travelling overseas (for more than 30 days)
We’ve also got financial hardship support options available to members who have been financially impacted by COVID-19. Find out if you’re eligible.
If you or your partner are unemployed
If you are currently unemployed (or, on a couples policy, if you or your partner are unemployed), you can suspend your cover for up to two years.
Simply provide us with certified proof of you, or your partner’s, receipt of JobSeeker Payment, Sickness Allowance or any other allowance relating to unemployment under the Social Security Act.
When you or your partner return to work, please contact us within 30 days.
If you're going overseas
If you go overseas for more than 30 days, you can suspend your cover to a maximum of 2 years at any one time.
If your travel plans change, let us know within 30 days and send us confirmation of your new return date to Australia.
Please note: Your premiums must be paid up until the date of your departure. We’ll then confirm the suspension to you in writing, and contact you on your return to reactivate your cover. Also be aware that you’ll still need to serve any waiting periods you may have had before leaving the country, and no benefits will be paid for services provided during the suspension period. Suspending your cover may result in you being charged the Medicare Levy Surcharge (please get in touch with your accountant, tax agent or the Australian Tax Office for further advice).
Simply send us an email before you leave, with a copy of your official itinerary or tickets which include the dates of travel.