Product Disclosure Statement and Financial Services Guide
Current PDS
This PDS applies to new policies on or after 1 April 2021:
Previous PDSs
Key fact sheets
Privacy policy
How to make a complaint
If you have something you want to talk through or a complaint, we'll always do our best to work with you to resolve it.
Step 1
Get in touch with one of our customer service consultants about your concerns, and they’ll do their best to resolve them. When you make your complaint please provide as much information as possible.
Call us on 1300 518 049 or email carandhome@ahm.com.au.
Step 2
If we can't resolve your complain straight away, or if you're not satisfied with how we've tried to resolve it, you can ask for an independent review of your complaint.
Step 3
If you’re not happy with the final decision, or if we’ve taken more than 45 days to respond to you from the date you first made your complaint, you may contact the Australian Financial Complaints Authority (AFCA) at:
- Phone: 1800 931 678
- Post: GPO Box 3 Melbourne VIC 3001
- Website: www.afca.org.au
- Email: info@afca.org.au
The AFCA service is provided to you free of charge. A decision by AFCA is binding on us but is not binding on you. You have the right to seek further legal assistance.