Product Disclosure Statement and Financial Services Guide
Applies to policies with new cover or renewal start dates on or after 10 November 2023
- Product Disclosure Statement and Financial Services Guide (PDS/FSG)
- Changes to ahm car insurance product disclosure document
We’ve made some changes to the wording of our ahm Car Insurance product disclosure document. The new wording is in the new ahm Car Insurance combined Product Disclosure Statement (PDS) and Financial Services Guide effective 10 November 2023 which replaces any previous ahm Car Insurance PDSs. The ‘Changes’ document explains what those changes are.
Applies to policies with new cover or renewal start dates on or between 1 January 2022 and 9 November 2023
Target Market Determination (TMD)
The TMD provides details on who a product is appropriate for and any conditions on how it can be distributed.
Roadside Assist Terms and conditions
ahm’s car repairer network
You can view our car repairer network across Australia here.
If you have any questions about your car insurance claim, including about which repairer can potentially repair your car, please speak with our Claims Team.
How to make a complaint
If you have something you want to talk through or a complaint, we’ll always do our best to work with you to resolve it as quickly as possible.
We’ll do our best to help you with your concerns
Get in touch with us on 1300 518 049 or email firstname.lastname@example.org about your concerns. Please make sure to give us as much information as you can, so that we can best help you.
If we aren't able to resolve your concerns, we’ll escalate your complaint to our Customer Resolution Team. They’ll review your complaint and provide you with a response.
We’ll give you the contact details of the person looking after your complaint, and we’ll make sure to give you regular progress updates.
If we can’t resolve your complaint
If you aren’t happy with our decision, or we’ve taken more than 30 days to respond to you from the date you first made your complaint, you may contact the Australian Financial Complaints Authority (AFCA) at:
Phone: 1800 931 678
Post: GPO Box 3 Melbourne VIC 3001
Website: afca.org.au Email: email@example.com
The AFCA service is provided to you free of charge. A decision by AFCA is binding on us but is not binding on you. You have the right to seek legal assistance.