Currently, when you access your online account or the ahm app you use your ahm member number as the username. In 2026, we’ll be updating our system, and your username will become your email address.
While this change is still a little while away, now is a good time to check the contact information on your policy, and to get everything sorted to make this update as smooth as possible.
Check or make changes to your email address at any time in the ahm app or log in to your account online.
Members have told us that needing to find their member number to log in adds extra steps when trying to access their online account.
This change will not only make it easier to log in for our members but will also enable us to implement other important updates to our security systems.
No, your password will remain the same.
If you hold multiple policies with us, or are authorised to manage the policy of someone else, the email address on each policy must be different in order to continue accessing the ahm app and your online account.
Once the change is made and we ask you to start using your email address as username, you will need to register an online account with a unique email to restore access to your online services, including the ahm app.
This means that any policies without a unique email will be unable to make the most of our online accessibility for things like checking benefits and limits, making a claim, viewing claims history, downloading a tax statement, updating bank details and more.
We recommend using your own email address, as this address will receive information regarding your policy with us, sometimes related to your personal and health information, as well as premium, payment and claims activity.
The email will also be authorised to receive 'One Time Pin' verification codes on behalf of the primary member and be used as the username to access the account online and manage the policy.
If you would like to continue to access online services on both policies, you will need to provide a different email address. You have some time as the change is still a little while away (Jan 2026). Most email providers allow you to create an account for free with a simple online form.
Not yet, although this is something we're exploring. For now, only one online account can be created per policy, for the primary member.
To keep things simple, only one email can be nominated as the primary policy email and is used for both policy communications and access to online services.
We work with top cyber security experts to protect our systems and keep your personal and health information safe. Our security measures work together to help keep your data safer than ever, including Multi-Factor Authentication (MFA), 24/7 Data Monitoring and Perimeter Testing, you can find out more about how we keep your information safe on our website.
For help or more information, you can contact us weekdays, 8am - 7pm AEDT