We understand that COVID-19 has meant that some of our members are doing it tough and that a little bit of simple can go a long way right now.
So, we’ve got a couple different policy suspension options to help provide support to members experiencing financial hardship.
What is a policy suspension and how does it work?
ahm’s policy suspension allows you to put your policy on hold for a period of time. No premiums are payable to ahm during the time your policy is suspended, but it means that no benefits are payable for any services received during this time. Periods of suspension do not count towards waiting periods.
If you hold hospital cover, suspending your cover may mean you’re subject to the Medicare Levy Surcharge for the time of your suspension. More information on tax.
We provide two different types of policy suspension, outlined below.
You may suspend your policy while you or your partner are unemployed or employed but unable to work because of an injury or illness and receiving one of the following Centrelink benefits:
- Youth Allowance
- JobSeeker Payment
- Sickness Allowance
- Parenting Payment
The suspension will commence from the date of your initial enquiry providing the documentation shows your Centrelink benefits were in effect, and your ahm policy would need to be paid up to this date.
We can suspend your policy for a maximum of two years or until you let us know you’ve returned to work (which you need to advise us of within 30 days of your employment start date).
Please note, in some cases you need to have had a minimum period of active cover in order to be eligible for suspension.
Pressing 'Apply' will open your default email client with an email template for the application. You can also manually copy and paste the unemployment suspension application email template.
Temporary financial hardship suspension
If you're experiencing temporary financial hardship but are not eligible for an unemployment suspension (noted above) and you have been an ahm member for at least 12 months, you can suspend your cover under our temporary financial hardship policy suspension option for up to three months.
If you suspend your cover due to temporary financial hardship, you may not be able to suspend it again for this same reason for 12 months (from the date your cover reactivates).
Please note, in some cases you need to have had a minimum period of active cover in order to be eligible for a policy suspension.
Pressing 'Apply' will open your default email client with an email template for the application. You can also manually copy and paste the temporary financial hardship suspension application email template.
I have just applied for suspension online, when will my suspension start?
Once we receive your email application and have all the relevant information, we will process your application within the next 15 business days. The suspension will begin from the date that we receive your application. You will receive confirmation once this has been completed. If you don’t hear from us after this, you can call us on 134 246 or contact us on chat.
What if suspension isn’t suitable for my circumstances?
If you believe that a policy suspension isn’t suitable for your circumstances (e.g. you wish your cover to remain active in case you need to make a claim), please get in touch so we can discuss other support options.