We're supporting members through the pandemic with a range of programs and services. We've:
- Postponed our 1 April 2022 premium increases for 7 months.
- Delivered COVID-19 claims savings back to our members with a giveback.
- Postponed our 1 April 2020 premium increases for 6 months.
- Launched a financial hardship program to help members doing it tough.
- Rolled over any remaining extras annual limits from the 2019/2020 financial year to give eligible members more time to use them.
- Given members with hospital and package covers access to Medibank’s 24/7 Mental Health Support lines.
- Started paying benefits towards some telehealth consultations for members with eligible extras or package covers, subject to waiting periods and annual limits. We’ve now made this permanently available for eligible members.
- Given members with hospital and package covers temporary access to the Medibank 24/7 Nurse Line.
- Provided members with eligible hospital and package covers temporary access to the COVID-19 Health Assist services.
- Temporarily expanded our hospital and package covers so that regardless of your level of cover, we’ll pay benefits towards heart, kidney, lung and chest hospital admissions, including those related to COVID-19, waiting periods apply.
- Temporarily provided eligible members with access to Rehab in the home options, including Hip & knee replacement rehab in the home, Reconditioning rehab in the home and Hospital in the home services.