Got bill shock? There may be a few reasons why your premium amount looks different to what you were expecting:
If you’ve changed your cover
If you’ve upgraded your cover with us, your first payment after the change will include the pro-rata amount from the date you changed your cover, up to and including your next direct debit date.
If you’re new to ahm
If you’ve recently joined ahm, the first payment may be more than your regular payment amount because it includes all the days from your cover start date until your next payment date. It all depends on when your payment cycle is.
Lifetime Health Cover Loading (LHC)
You may also have a transfer certificate from your previous provider, LHC applied, and any discounts or promotions taking effect. Adjusting any of these details could result in a change to the premium you were quoted.
Example: John was quoted $100 per month for a policy. Upon receiving John’s transfer certificate from his previous health fund, we find out that John has a 10% LHC. We update our records accordingly and this means that John’s next payment will include the extra 10% LHC backdated to the start date of the policy, which results in additional charges added to John’s next payment.