Important update
We’re making changes to our consent options from 28 May 2025. Read more about these changes below.
Partners and dependants (aged 16+) have options regarding how their personal and sensitive information is shared with the Principal Member on their policy (or other authorised persons). There are 2 types of consent (Extras Claim Online Consent and Personal Information and Claims Consent – see page 8 of our Member Guide for more information) which you can read more about below or find out more about in our Member Guide and Privacy Policy.
If you have dependants under the age of 16, you’ll have access to their claims history and personal information until they turn 16.
From 28 May 2025, we’re combining Extras Claims Online Consent (ECOC) and Personal Information and Claims Consent (PICC) into one consent option.
Online Extras Claims
What is consent for online extras claims information?
This allows the Principal Member on the policy to view the extras claims history online for members on their policy who are 16+ by logging in to their account on our website or app. From 28 May 2025, for the Principal Member to be able to view extras claims online for other members on the policy, Personal Information and Claims Consent (PICC) must be provided to the Principal Member.
How does the Principal Member get access to other members' extras claims information online?
To get access to the extras claims information online for a member aged 16+, the Principal Member needs to first provide the other member’s contact details to ahm– this can be done by logging in to your account and selecting update my details or by contacting us). Next, we’ll send the other member either an email or SMS asking if they want to keep their extras claims history hidden from the Principal Member. If the member does not contact us within 30 days asking to keep their extras claims information hidden online, we will assume that they consent to sharing their extras claims information online with the Principal Member.
Please note, if a member has provided PICC (see question 3 below for more details) authorising the Principal Member to access their personal information, the Principal Member can access information about extras claims by contacting ahm by phone or web messaging. The online extras claims consent only controls the Principal Member’s online access to extras claims information.
From 28 May 2025, we are combining Extras Claims Online Consent (ECOC) into Personal Information and Claims Consent (PICC). ECOC will no longer be available as a standalone option.
Online Hospital, Medical and Ambulance Claims
What is Personal Information and Claims Consent?
Having this means that the member has given consent to an authorised third party (this could be the Principal Member or someone else) to access and amend their personal information. This consent is called a Personal Information and Claims Consent (PICC).
PICC provides the authorised person with access to a member’s sensitive information and contact details when dealing with ahm over the phone or through web messaging. This includes accessing and amending their name and contact details, accessing their membership and correspondence history, and information about all types of claims (including services that were claimed, the date of the claim, the cost of the claim, the provider of the service, and information about any upcoming claims).
From 28 May 2025, we are combining Extras Claims Online Consent (ECOC) into Personal Information and Claims Consent (PICC). This means if a principal member has PICC for another member, they will be able to see that members’ claims history online, talk about it with us over the phone or on web messaging.
How do you provide Personal Information and Claims Consent?
An individual can provide Personal Information and Claims Consent (PICC) by completing a Personal Information and Claims Consent Form. Once completed, the Principal ahm member will need to submit the form online. Scan or take a photo of the completed form, login or open the ahm app, go to Upload Documents and upload the form under the 3rd party authority option. Or post to ahm health insurance, Locked Bag 4, Wetherill Park NSW 2164.
You can also complete our quick and easy online form.
Alternatively, a member can also provide PICC by contacting us via web messaging or phone.
PICC must be provided by the member personally, someone cannot do this on their behalf.
Withdrawing Consent
How do I withdraw or change my consents?
Members can message us to remove or update the Personal Information and Claims Consent or the online extras claims consent.
Summarising the changes
Here’s a quick summary of the upcoming changes to consent options, and what it all means:
| Our current consent options | |
| PICC |
|
| ECOC |
|
| From 28 May 2025 | |
| PICC |
|