Partners and dependants (aged 16+) have options regarding how their personal and sensitive information is shared with the Principal Member on their policy (or other authorised persons). If you have dependants under the age of 16, you’ll have access to their claims history and personal information until they turn 16.
How does the Principal Member get access to other members' claims information online?
To get access to claims information online for a member aged 16+, the Principal Member needs to first provide the other member’s contact details to ahm– this can be done by logging in to your account and selecting update my details or by contacting us). Next, we’ll send the other member either an email or SMS asking if they want to provide the Principal Member with Personal Information and Claims Consent (PICC) by filling out an online form.
Online Hospital, Extras, Medical and Ambulance Claims
What is Personal Information and Claims Consent?
Having this means that the member has given consent to an authorised third party (this could be the Principal Member or someone else) to access and amend their personal information. This consent is called Personal Information and Claims Consent (PICC).
PICC provides the authorised person with access to a member’s sensitive information and contact details when dealing with ahm over the phone, online or through web messaging. This includes accessing and amending their name and contact details, accessing their membership and correspondence history, and information about all types of claims (including services that were claimed, the date of the claim, the cost of the claim, the provider of the service, and information about any upcoming claims).
If the authorised person is also the Principal Member, the Personal Information and Claims Consent will allow them to see information about the members' hospital, extras and medical claims history online. See question 1 above for information about how the Principal Member may gain access to claims information online.
How do you provide Personal Information and Claims Consent?
An individual can provide Personal Information and Claims Consent (PICC) by completing a Personal Information and Claims Consent Form. Once completed, the Principal ahm member will need to submit the form online. Scan or take a photo of the completed form, login or open the ahm app, go to Upload Documents and upload the form under the 3rd party authority option. Or post to ahm health insurance, Locked Bag 4, Wetherill Park NSW 2164.
You can also complete our quick and easy online form.
Alternatively, a member can also provide PICC by messaging us, or by completing an online form if we contact you about this via email or SMS.
PICC must be provided by the member personally, someone cannot do this on their behalf.
Withdrawing Consent
How do I withdraw or change my consents?
Members can message us to remove or update the Personal Information and Claims Consent.